Increased pressure from rising commodity prices and competing chains is forcing McDonald's to modify its existing menu offerings. The number of items available on its US menu has increased from 60 items to about 145 items since 2007 which has resulted in slower drive-through times and higher costs.
"It's gotten to the point where the operation has kind of broken down and that's all a symptom of the complication of the menu," said Richard Adams, a San Diego-based restaurant franchisee consultant and former McDonald's store owner. "They can't make the food fast enough," as reported by Businessweek.
Competition such as Chipotle Mexican Grill Inc. has showed that a simplified menu can be as profitable, if not more so, than offering more complex items. The Businessweek article also mentions that, "The Denver-based burrito chain sells just five main food items, which are customized along a service line, as well as chips and guacamole and a kids' meal." Any additional menu items would complicate the process but may not necessarily translate to increased sales.